Refund and Returns Policy

Check out our refund policy

Overview

Return & Refund Policy

Home of Multi-Nutrient Ventures Limited

Effective Date: October 4, 2025

Thank you for shopping with Home of Multi-Nutrient Ventures Limited. We are committed to providing you with high-quality African foods, frozen proteins, and staple products. Because many of our items are perishable, we have a clear returns and refund policy to ensure both customer satisfaction and food safety.

Perishable and Frozen Goods

Due to food safety regulations, we cannot accept returns or offer refunds on frozen foods, fresh produce, or any perishable items once they have left our premises — unless the product is:

Damaged or spoiled at the time of purchase/delivery.

Incorrect (e.g., wrong item supplied).

If you believe your item meets these conditions, you must:

Notify us within 24 hours of purchase or delivery.

Provide proof of purchase (receipt or order confirmation).

Provide photo evidence of the product in its original packaging.

After inspection, if we confirm the issue, we will offer a replacement or full refund.

Dry, Packaged, or Non-Perishable Goods

We accept returns or exchanges on unopened, non-perishable items (such as dry staples, packaged goods, and canned items) if:

Returned within 7 days of purchase.

The item is unopened, unused, and in its original packaging.

You provide proof of purchase.

Refunds will be processed to the original payment method within 5–10 business days of approval.

Incorrect or Missing Items

If you receive an incorrect item or part of your order is missing:

Provide order details and any relevant photos.

We will arrange a replacement, exchange, or refund at no extra cost.

In-Store Purchases

All in-store purchases should be checked at the time of sale. Once frozen or perishable goods leave our store, we cannot accept returns unless they are defective or spoiled at purchase.

Exceptions

We do not accept returns or offer refunds for:

Products damaged due to improper storage or handling by the customer.

Products returned without proof of purchase.

Discounted or clearance items, unless faulty.

There is no immediate refund of missed delivery goods.slight expectations might be applicable,as customers would need to wait 2 to 3weeks or until the mixed delivery goods are sold.

Note: Stocks out of our cold store can’t be returned into the main room.

For any return or refund queries, please contact:

Home of Multi-Nutrient Ventures Limited